Volkswagen AG provides the offered information services for personalised services on the basis of these conditions of use. Find out for yourself by clicking the link to the conditions of use for the respective service:
1. Performance and warranty of the information services
The information which you find on this website was carefully prepared by Volkswagen AG and has an annual average availability of 97.5%.
The content found on this website is intended for information purposes only and is not legally binding provided that it is not subject to the specifications given by the German Regulation for Energy Consumption Labelling (details concerning fuel consumption and CO2 emissions). Some of the vehicles listed on these pages, for example in the vehicle configurator, are equipped with components available at extra charge. Any details concerning the vehicle's scope of delivery, appearance, price, performance, dimensions and weight conform to the information available at the time of data entry. In this respect, the right to make changes is expressly reserved. All information pertaining to equipment, prices and technical data is based on the German market.
Some of the information offered with the services reflects the belief of the Volkswagen management team. In as far as this information concerns statements that are focused upon the future, this is generally identified through the use of "expect", "plan", "intend" and other terms. Future developments are subject to various, and often unforeseeable, factors. Therefore, no guarantee can be provided for the accuracy of statements focused on the future. The management team will update these statements at its own discretion. The stock exchange and financial information, share prices, indexes, prices, news, general market data, etc. are only intended for use by visitors to the Volkswagen websites and represent neither investment advice nor any other form of recommendation. In as far as the website contains analyst recommendations, Volkswagen AG accepts no guarantee for these; in particular it also provides no guarantee for the accuracy and completeness of the assumptions and deductions underlying these recommendations.
Always verify the information before making use of it. Binding statements can only be issued in response to specific queries.
2. Special information services
Please note that some of the information and communication services accessible through certain portals on the website of Volkswagen AG are also subject to the conditions of use of the portal in question.
3. Services from partners
Some of the information services are provided by our partners. Please note that the terms and conditions of our partners apply to these services and the inclusion of their website on the website of Volkswagen AG does not constitute a recommendation or guarantee. Volkswagen AG is not responsible for these contents. These providers are not agents of Volkswagen AG.
4. Links to external sites
The Volkswagen AG website contains links to websites that are operated by third parties. Volkswagen AG does not own these third-party websites and is not responsible for their content.
5. Permitted use of services
Copyrights, rights to names and trademark rights as well as other proprietary rights of third parties must not be infringed through your use of these services. For example, the entire content of the Volkswagen AG website is protected. This includes images and music as well as brand names such as "Volkswagen" and "Golf" that are presented on these pages. The same applies to the proprietary rights of our Group companies. Neither this website nor these conditions of use are to be understood as imparting any kind of licence or other right to Volkswagen AG copyrights. You commit to refrain from any improper use of the services, in particular not to bypass any safety precautions stated in the information service, not to use any facilities or execute any applications that lead or could lead to damage to the facilities or to a functional failure within Volkswagen AG, in particular by making changes to the physical or logistical structure or the servers or network of Volkswagen AG or of other networks; you also commit to refrain from integrating the information services or parts thereof into other websites – either private or commercial – and from using the services commercially.
Cookies are stored on your computer when you visit the Volkswagen AG website. You can determine how cookies are used and the extent to which they are used through your own computer settings (normally in Internet browsers such as Internet Explorer. For further information, see section "Technical requirements").
7. Links to the pages of Volkswagen AG
It is permissible to place links on the home page of Volkswagen AG websites such as www.volkswagen.de if the link leads to the page in question being completely reloaded and the target is not shown in a frame on your website; Volkswagen AG is notified of the link within 24 hours of the link being placed by an e-mail to the address firstname.lastname@example.org and the arrangement of the hyperlink makes it clear that it is a link of this type/either the phrase "Link to Volkswagen AG" or the title of the corresponding Volkswagen AG page that is to be referred to is used on the site containing the link in conjunction with the phrase "Link to Volkswagen AG".
Links that deviate from this require the consent of Volkswagen AG before they are placed. Volkswagen AG reserves the right to refuse the placing of links despite compliance with the obligation above.
Volkswagen AG is liable for intent and gross negligence in accordance with product liability legislation and for guarantees expressly made by Volkswagen AG. Volkswagen AG is liable for slight negligence only in the event of a breach of a substantial obligation, whereby the amount of compensation is limited to typically foreseeable damages.
9. Safety in the sending of messages to Volkswagen AG
Should you wish to send an email to Volkswagen AG from your private email account, please remember that, due to the technical structure of the Internet, you must take any security precautions yourself to ensure that the content of your email remains confidential and secure. You can use commercially available encryption software for this purpose.
Should you wish to send email directly from within the Volkswagen AG contact zone, please be aware that these data will be transmitted without encryption, so no liability for the confidentiality and integrity of the content of the email can be assumed by Volkswagen AG.
10. Changes to the scope of performance and conditions of use
11. Choice of law
12. Dispute resolution
Volkswagen is neither willing nor required to take part in a dispute resolution procedure before a consumer arbitration board.
If you have problems with the use of Volkswagen AG websites or questions about them, please click here. We hope you enjoy your use of these services.
1. Performance and warranty of the information services
The information service offered via the websites of Volkswagen AG have a mean availability over one year of 97.5%. Volkswagen AG reserves the right to expand, reduce or alter the functionality of the service or parts of it at any time.
You can individually design your vehicle using the new vehicle configurator. You can select a vehicle to match your requirements In the marketplace for new cars from a stock of ready-manufactured vehicles. Five storage spaces, so-called parking spaces, are available to you for five vehicles, both for configured vehicles and for new vehicles from stock, for the storage of the relevant vehicles together with their detailed information. These data are deleted six months after the stored data have been last modified. If you have informed us of your e-mail address, we will send you an e-mail on this 2 weeks in advance with the appropriate notification. Volkswagen AG assumes neither responsibility nor guarantee for the future manufacturability of a configured vehicle. New vehicles from the market for used vehicles may no longer be available in the meantime. Offers from the new vehicle configurator and the new vehicle market are not binding.
Information which is found on this website was carefully prepared by Volkswagen AG and is intended to serve solely as a source of information for customers. The information is non-binding, and is subject to change at any time. Volkswagen AG does not give any warranty regarding the results which can be achieved by using this information, that the information is accurate, complete or up-to-date. Always verify the information before making use of it. Binding statements can only be issued in response to specific queries.
2. Services from Group companies and other third parties
Volkswagen AG websites may contain links to websites that are operated by third parties. Volkswagen AG does not own these third-party websites and is not responsible for their content.
Some of the information services are provided by our partners. Please note that the General Terms and Conditions of our partners apply for these services. Volkswagen AG is not responsible for these contents; it is agreed that the providers of such outside services are not agents of Volkswagen AG.
Within Volkswagen advice & purchase you may receive offers on insurance and financing relating to the vehicle from the Volkswagen Bank and Volkswagen Insurance Services. You may additionally have the value of your vehicle assessed. Volkswagen advice & purchase brings you to an external provider for this purpose. The value calculated by one of our partners may vary from the specific market value of your vehicle or from the used vehicle price which may be able to be obtained in your region. Correspondingly, the price of a Volkswagen partner may vary from the estimation. The Volkswagen partner is not bound to such a calculation of a value.
3. Permitted use of services
You are obliged to comply with laws of copyright, names, trademarks, and other third-party proprietary rights. For example, the entire content of the Volkswagen AG website is protected, as are brand names such as "Volkswagen" and "Golf" that are presented on this website. Neither this website nor these General Conditions of Use are to be understood as imparting any kind of licence or other right to Volkswagen AG copyrights.
You commit to refrain from any improper use of the services, in particular not to bypass any safety precautions stated in the information service, not to use any facilities or execute any applications that lead or could lead to damage to the facilities within Volkswagen AG, in particular by making changes to the physical or logistical structure or the servers or network of Volkswagen AG or of other networks; you also commit to refrain from integrating the information services or parts thereof into other websites – either private or commercial – and from using the services commercially.
Volkswagen AG shall only be held liable for criminal intent, gross negligence, in line with the Product Liability Act as well as for the lack of guaranteed features. In cases of minor negligence Volkswagen AG accepts liability only in the event of infringement of an essential (contractual) obligation, whereby the sum of any related claims for damages is limited to the extent of the foreseeable loss.
The password you choose and which is necessary for use, may not contain any obvious repetitions of the same character and may not consist of generally familiar words and names. The password you choose is to remain secret, in order to prevent misuse. As soon as you have reason to believe that unauthorised third parties have gained knowledge of your password, you must change it immediately. If the service is accessed by third parties using the password, then you have the same obligation as if you were using it yourself. This obligation shall not apply to the extent, to which you were not responsible for the third party use.
7. Changes to the scope of performance and to the General Conditions of Use and cancellation
Volkswagen AG has the right at all times to make changes to the General Conditions of Use and the services offered. You will be informed promptly of any changes made by means of a notice on the homepage of the service. Should your rights be affected by any such alteration of the General Conditions of Use, you may make an objection any time up to two weeks after their introduction. After this period of grace, the modified General Conditions of Use shall be considered valid and no further objection will be accepted. Should you make an objection to the alteration within the deadline, the former General Conditions of Use will continue to apply. However, Volkswagen AG is then entitled to cancel your usage of the service with a notice period of two weeks to the end of the month.
8. Choice of law
German law applies to the use of services, as well as the General Conditions of Use, excluding any provisions that conflict with the law.